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Understand the current IT landscape
Review the existing technology architecture
Assessment of the operational delivery model
Review of the organisational structure & resource requirements |
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Identify quick wins
Provide expert / specialist skills to implement quick wins
Ensure well resolution of existing problems |
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Define the Target Operating Model - the desired state
Develop roadmap to achieve the desired state
Implement and manage via PMO |
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Improve operational efficiencies
Adapt service level for optimal service delivery - assess
Service quality and satisfaction
Progressive adoption of Best Practices (e.g. COBIT, ITIL)
Reduce costs, improve services and increase customer satisfaction |
